You will be responsible for the management, investigation and reduction of transport-related risk across the business, including goods in transit (GIT), road traffic collision (RTC), operational damage and compliance-related incidents. 

TRANSPORT RISK AND CLAIMS MANAGER
MIDDLEWICH AREA
MONDAY TO FRIDAY

FULL TIME HOURS

PERMANENT
£35K OTE 

THE ROLE

• Managing all GIT, RTC and operational damage claims from notification through to resolution
• Investigating liability and challenging unjustified claims where appropriate
• Liaising with insurers, brokers, solicitors, customers and third parties
• Reviewing repair estimates, reserves and recovery opportunities
• Identifying trends, repeat incidents and operational weaknesses
• Conducting root-cause analysis across depots, ports, customers and fleet types
• Supporting reduction of preventable damage through process improvement
• Attending operational sites and customer locations when required
• Assisting in developing inspection standards and damage prevention processes
• Conducting driver debriefs and corrective discussions following incidents
• Supporting driver coaching surrounding inspections, loading and operational best practice
• Producing weekly and monthly management reports
• Develop and maintain Power BI and Smartsheet reporting dashboards
• Supporting operational audits and customer reviews
• Monitoring subcontractor compliance processes including GIT insurance documentation, RAMS reviews and operational process adherence
• Supporting compliance investigations and evidence gathering where required

WHAT WE ARE LOOKING FOR

• Experience within transport, logistics, fleet, insurance or operational claims
• Strong investigation and problem-solving ability
• Excellent communication and management skills
• Ability to analyse operational trends and produce management reports
• Confident using Microsoft Excel and reporting systems
• Experience with Power BI or similar reporting platforms desirable
• Strong understanding of transport operations and operational risk

HOW TO APPLY

Due to the expected high number of applicants for the Transport Risk and Claims Manager role, we regret that it may not be possible to respond to all unsuccessful applications.

For more information on the Transport Risk and Claims Manager role, please contact Rob Hulse at Intro Personnel on 01782 413307 or send your current CV to [email protected]

For a full list of Intro Personnel’s vacancies in Stoke On Trent, Newcastle Under Lyme and Staffordshire, please visit Intro Personnel’s website at Intropersonnel.co.uk and follow us on Facebook and Linked In.