Working closely with the FD and senior stakeholders, the GM plays a pivotal role across operational areas including Health & Safety, Facilities, Quality, and wider contract, insurance and governance activity. The GM supports strategic business growth, ensuring business continuity, cost optimisation, and risk mitigation across key contracts and service operations.

GENERAL MANAGER

STOKE ON TRENT
PERMANENT

FULL TIME 9AM – 5.30PM MON-FRI
UP TO £70K

THE ROLE

• Lead non-sales business projects including property management, leases, facilities, and H&S compliance
• Ownership of company/group policies and procedures to support consistent standards and compliance
• Oversee non-product and IT procurement, identifying cost-saving opportunities
• Hold overall responsibility for the management of subscriptions, trademark registrations, and intellectual property (IP) records
• Line management responsibility for staff within the Quality, Facilities, and Health & Safety functions
• Own and manage Group insurance policies and claims, including but not limited to: Marine Cargo, Logistics, Commercial Combined, Cyber Cover, Product/Professional Indemnity and Employer Liability
• Oversee the Quality Management System (QMS) maintaining ISO 9001 certification & work in unison with ISO 14001 lead
• Manage supplier relationships, external legal counsel, and service providers
• Lead operational contract negotiations, performance tracking, and risk mitigation

WHAT WE ARE LOOKING FOR

• Degree-level education or equivalent experience in a quality or operations-based role
• Considerable experience in non-sales contract management or a similar strategic operations role
• Strong understanding of legal frameworks, contract models, ISO and insurance governance
• Experience of FMRG and 3PL environments would be desirable
• Solid financial acumen with experience in project management and process implementation.
• Advanced IT literacy (including Excel, Outlook, Word); SharePoint experience preferred
• Full UK driving licence due to dual-site operations

Applicants should be aware that any offer of employment could also be subject to a DBS check.

HOW TO APPLY

For more information on the General Manager role, Rob Hulse at Intro Personnel on 01782 413307 or send your CV to [email protected]

Due to the expected high number of applicants for the General Manager role, we regret that it may not be possible to respond to all unsuccessful applications.

For a full list of Intro Personnel’s current vacancies within Stoke on Trent, Newcastle Under Lyme, Staffordshire, and Cheshire, please visit Intro Personnel’s website at Intropersonnel.co.uk and follow us on Linked In and Facebook.