Telesales Manager

Intro Personnel
Published
16/09/2019
Location
Stoke on Trent
Category
Sales  
Job Type

Description

This position involves leading, coaching, motivating and inspiring a team of Telesales Executives to achieve targets and goals set within a busy sales environment.   

TELESALES MANAGER
STOKE ON TRENT
PERMANENT
FULL TIME HOURS
£30K PLUS COMMISSION (OTE UP TO £40K)

THE ROLE

  • First line of escalation for the Telesales Team
  • Assisting with the recruitment of Telesales Executives
  • Identifying and offering coaching and support for additional or ongoing training requirements
  • Championing all new products and services and ensuring that the team have sufficient training
  • Reviewing and managing performance for each individual
  • Overseeing resources and ensuring that call stats are provided on a daily basis
  • Setting structured call scripts and fact finding
  • Responsible for the one-one monthly reviews of the Telesales team and managing any personnel related issues
  • Monitoring the CRM system to ensure accuracy and compliance
  • Managing the incoming sales lead process, ensuring that the team achieve SLA’s
  • Providing feedback on lead campaigns

WHAT WE ARE LOOKING FOR

  • Previous proven experience of managing a team of B2B (or B2C) Telesales or Telemarketing staff
  • Excellent communication skills together with an enthusiastic, professional manner and able to coach and develop staff
  • Highly organised with a good level of IT literacy
  • Knowledge of Salesforce CRM would be advantageous but not essential

HOW TO APPLY

For more information on the Telesales Manager role, please contact Rob Hulse at Intro Personnel on 01782 413307 or send your current CV to laura.kimberley@intropersonnel.co.uk

Due to the expected high number of applicants for the Telesales Manager role, we regret that it may not be possible to respond to all unsuccessful applications.
For a full list of Intro Personnel’s vacancies in Stoke On Trent, Newcastle Under Lyme and Staffordshire, please visit the Intro Personnel website at Intropersonnel.co.uk

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