Sales Office Team Leader

Intro Personnel
Published
15/03/2019
Location
Stoke on Trent
Category
Job Type

Description

SALES OFFICE TEAM LEADER REQUIRED FOR STOKE ON TRENT BASED COMPANY!

SALES OFFICE TEAM LEADER
STOKE ON TRENT
FULL TIME PERMANENT
UP TO £25K DOE

The main duties of the Sales Office Team Leader role will be as follows:

  • Leading a team of Sales Coordinators and continuous performance monitoring of the team through daily KPI reviews
  • Managing the workflow between all teams
  • Continuous coaching and development to improve the level of knowledge and efficiency of staff; resulting in improving NPS and Customer Survey scores
  • Identifying areas of improvement and ensuring customer compliance at all times
  • Reviewing customer profiles to identify opportunities to increase sales
  • Working with external teams and customers to promote stocks and increase sales
  • Identifying key customers and sites that require extra focus to improve production planning, reduce cancellations and increase despatches
  • Supporting and covering all aspects of the sales coordinator role
  • Responding to customer enquiries, pricing requests, delivery information and samples by telephone
  • Management of order book, schedule clearance and stock control and liaising with transport
  • Calculating Self Bill Haulage payments
  • Managing disputed debts – finding root cause and implementing permanent corrective action
  • Taking an active part in reviewing the processes and procedures within the sales office to improve efficiency, to include e-scheduling and quick order
  • Assisting the Sales Office Manager in active management of the office

Interested applicants must have the following:

  • Previous experience of managing people, and a leadership / supervisory background, demonstrating creativity, adaptability and sales experience
  • Experience within a sales orientated office environment, preferably business to business, would be desirable
  • Strong interpersonal and communication skills (both verbal and written)
  • A high awareness of Customer Service and Continuous Improvement processes
  • Fully proficient in Microsoft applications including Office, Excel and Word
  • Applicants must also be willing to travel and stay overnight from time to time, for meetings and training so a clean driving licence is required

Due to the expected high number of applicants for the Sales Office Team Leader role, we regret that it may not be possible to respond to all unsuccessful applications

For more information on the Sales Office Team Leader role, please contact Rob Hulse on 01782 413307 or send your current CV to rob.hulse@intropersonnel.co.uk

For a full list of Intro Personnel’s current vacancies, please visit the Intro Personnel website at Intropersonnel.co.uk and follow us on Facebook and Linked In.

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