Customer Service Administrator

Intro Personnel
Stoke on Trent
Job Type


Customer Service Administrator; up to £21K including bonus; Stoke-on-Trent, Staffordshire.

An international force within the process manufacturing sector is recruiting. This company is the global market leader in their field of expertise and has a huge client base across a variety of specialist markets. Due to continued strong performance the company is looking to recruit a Customer Service Administrator for their busy Customer Services team.

The role will involve;

  • Dealing with business customers by telephone and e-mail, processing orders using an ERP database
  • Handling customer queries, providing product information and resolving occasional complaints
  • Liaising with colleagues within manufacturing to ensure that product lead-times are accurate and achieved, resolving any related issues.
  • Managing key customer accounts, promoting offers and new products.

Applicants should have an excellent telephone manner and experience of working within business-to-business Customer Services. Candidates should also be customer focussed and numerate with excellent Microsoft Office skills.

For details of all our current vacancies please visit the Intro Personnel website.

Please note that due to high volumes of response we are unable to answer all applicants, if you have not been contacted within a week of your application it has regrettably been unsuccessful.

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