Senior Customer Service Coordinator

Intro Personnel
Published
21/01/2019
Location
Stoke-On-Trent
Category
Job Type

Description

SENIOR CUSTOMER SERVICE COORDINATOR REQUIRED FOR STOKE ON TRENT BASED COMPANY!

SENIOR CUSTOMER SERVICE COORDINATOR
STOKE ON TRENT
FULL TIME PERMANENT
UP TO £21K DOE

The Senior Customer Service Coordinator will be responsible for the following:

 

  • Dealing with a wide range of customer enquiries, ensuring that customer orders are processed accordingly
  • Arranging delivery of products.
  • Liaising with a number of supply chain partners in order to achieve specific KPI’s.
  • Providing daily, weekly, monthly and quarterly reports for all customers.
  • Dealing with complaints
  • Quality checking of each order and obtaining delivery confirmations
  • Completing customer satisfaction surveys
  • General administrative support
  • Supervising customer service team in the absence of team manager

The ideal candidate for the Senior Customer Service Coordinator role will have office based customer service or administrative experience with excellent communication skills.  Experience of helping to run a small customer service team would be considered advantageous.  A good level of IT literacy will also be required.

This is an excellent opportunity to join one of the area’s most innovative businesses!

Due to the location of the Senior Customer Service Coordinator role, it is advisable for interested applicants to possess access to their own transport.

Due to the expected high number of applicants for the Senior Customer Service Coordinator role, we regret that it may not be possible to respond to all unsuccessful applications.

For more information on the Senior Customer Service Coordinator role, please contact Rob Hulse at Intro Personnel on 01782 413307 or send your current CV to rob.hulse@intropersonnel.co.uk

For a full list of our current vacancies within Stoke On Trent, Newcastle Under Lyme, Staffordshire and Cheshire, please visit Intro Personnel’s website at Intropersonnel.co.uk and follow us on Twitter and Facebook.

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