Customer Care Officer

Intro Personnel
Published
11/10/2018
Location
Crewe
Category
Job Type

Description

Customer Care Officer; Crewe, Cheshire; £17K rising to £18K following probation

If you have the personality, communication and problem solving skills to put a smile on Customers’ faces and are passionate about providing excellent customer service you will fit in well at this Award Winning Provider of Healthcare Plans and Insurance policies…

This organisation now boasts over 250,000 members and is a regular award winner of prestigious industry accolades for the quality of the Healthcare Cash Plans and Healthcare Insurance they provide. As the popularity of the company continues to grow they are looking to recruit Customer Care Officers for their busy Customer Service department.

These roles which are the first point of contact for members involve;

  • Processing enquiries from telephone calls, email and LiveChat
  • Updating personal information on members’ records
  • Liaising with other departments, as required, regarding queries
  • Handle all data protection breaches for the Customer Relations team, liaising with colleagues in Compliance
  • Ensuring databases are updated and interactions logged
  • Dealing with a range of matters, which can sometimes be challenging requiring sensitivity and resolving complex requests
  • Assistance with Monthly Data Validation checks

Those applying should have;

  • Previous experience of working in a busy office environment including prior experience of contact centre customer services
  • Excellent telephone manner and communication skills
  • Good standard of grammar and spelling with attention to detail
  • Good organisational skills
  • Ability to work on own initiative and with others in a small team

For full details of our current vacancies please visit the Intro Personnel website

Please note that due to high volumes of response we are unable to answer all applicants, if you have not been contacted within a week of your application it has regrettably been unsuccessful.

 

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