CUSTOMER ACCOUNT COORDINATOR 

STOKE ON TRENT

FULL TIME 

8.30AM - 4.30PM MON-FRI

PERMANENT

£28-£30K DOE

THE ROLE

• Establish and maintain strong relationships with customers through regular communication and engagement, proactively identifying customer needs
• Management of key B2B customer accounts, driving customer satisfaction and loyalty
• Dealing with customer enquiries and resolving issues in a timely and efficient manner
• Contributing to the development and execution of sales strategies
• Analysing customer data to identify trends and insights
• Preparing regular reports on customer engagement metrics and performance
• Utilise data to drive continuous improvement and optimise customer experiences
• Collaborate with cross-functional teams to ensure seamless customer service delivery

WHAT WE ARE LOOKING FOR

• Proven experience in customer service, account management or sales roles with strong communication skills
• Excellent problem-solving abilities
• Ability to work as part of a team and autonomously
• Strong organisational skills

Applicants will ideally have access to their own transport as our clients’ location is not well served by public transport.

HOW TO APPLY

For more information on the Customer Account Coordinator role, contact Rob Hulse at Intro Personnel on 01782 413307 or e-mail your current CV to [email protected]

Due to the expected high number of applications for the Customer Account Coordinator role, we regret that we may not be able to respond to all unsuccessful applicants.

For a full list of Intro Personnel’s current vacancies in Stoke-On-Trent, Newcastle Under Lyme, Staffordshire and Cheshire, please visit Intro Personnel’s website at Intropersonnel.co.uk and follow us on Facebook and Twitter.