STOKE ON TRENT
FULL TIME 9AM – 5PM MON-FRI

TEMPORARY TO COVER MATERNITY LEAVE (UP TO 12 MONTHS)
£24.5K

 THE ROLE

• Servicing all existing and new customer accounts to ensure effective and efficient delivery to the client base
• Preparing of quotations
• Processing of customer orders and tracking progress accordingly
• Dealing promptly and efficiently with all enquiries from customers within 48 hours
• Actioning any customer complaints and ensuring they are addressed in line with company policies and procedures
• Dealing with any product defects, breakdowns or returns
• Providing administrative support

WHAT WE ARE LOOKING FOR

• Previous experience within an office based customer service role
• Strong attention to detail and excellent communication skills
• A good level of IT literacy to include MS Excel
• Experience of using CRM systems would be advantageous

Due to the expected high number of applicants for the Customer Support Coordinator role, we regret that it may not be possible to respond to all unsuccessful applications.

HOW TO APPLY

For more information on the Customer Support Coordinator role, please contact Rob Hulse on 01782 413307 or send your current CV to [email protected]